Terms of Use

1. Who these Terms are with

These Terms of Use (“Terms”) form a binding contract between you (the “Customer” or “you”) and:

By accessing or using the Service you confirm that (i) you are at least 18 years old, (ii) you have authority to bind the organisation on whose behalf you act, and (iii) you accept these Terms together with our Privacy Policy, Cookie Policy, and Acceptable Use Policy. Where you use the platform to process personal data of others, our Data Processing Addendum also applies.

2. The Service

Tenaxis is an enterprise platform that orchestrates and governs AI agents for digital workflows (“Agentic AI OS”) and, in preview, for physical / edge systems (“Physical AI OS”). Specific features, limits and service levels are described in your order form or applicable plan documentation.

3. Licence

Subject to these Terms and to timely payment of fees, we grant you a non-exclusive, non-transferable, non-sublicensable, revocable right to access and use the Service during the subscription term solely for your internal business purposes. All rights not expressly granted are reserved.

You may not, and may not permit others to:

• copy, modify, translate, or create derivative works of the Service;
• reverse-engineer, decompile, disassemble or otherwise attempt to derive source code (except to the limited extent permitted by law);
• use the Service to build a competing product or benchmark for publication without our prior written consent;
• circumvent technical or governance controls or use the Service in violation of our Acceptable Use Policy.

4. Accounts and security

You are responsible for the accuracy of registration information, for safeguarding credentials, for all activity that occurs under your account, and for notifying us promptly of any suspected compromise at security@tenaxis.ai.

5. Fees, taxes and renewals

• Fees are stated in your order form. Unless otherwise stated, fees are exclusive of taxes (including GST), which you are responsible for.
• Invoices are due within 30 days from invoice date. Late payments accrue interest at 1.5% per month or the maximum rate permitted by law, whichever is lower.
• Subscriptions renew automatically for successive terms of the same duration unless either party gives at least 30 days’ prior written notice of non-renewal.
• Refunds and cancellations are governed by our Refund & Cancellation Policy.

6. Customer data and AI inputs/outputs

Ownership. You retain all rights in the data, prompts, configurations, and other materials you submit (“Customer Data”). You grant us a worldwide, royalty-free licence to host, process, transmit and display Customer Data solely to provide and improve the Service for you and to comply with law.

AI outputs. The platform invokes large language models and other AI components on your instruction. Outputs may be inaccurate, incomplete or offensive, may not reflect the views of DeepBlick, and must be reviewed by you before being relied upon. You are solely responsible for outcomes, including compliance with sector-specific regulation (financial, medical, legal etc.).

Training. We do not use Customer Data to train foundation models for third parties. We may use aggregated, de-identified, non-personal usage telemetry to operate, secure and improve the Service.

Personal data. Where Customer Data contains personal data, our processing is governed by the Data Processing Addendum.

7. Intellectual property

The Service, including all software, models, agent definitions, governance frameworks, documentation, logos and trademarks, is and remains the exclusive property of DeepBlick and its licensors. Feedback you provide is licensed to us on a perpetual, royalty-free basis to use without restriction.

8. Acceptable use

Your use of the Service must comply with our Acceptable Use Policy, the Information Technology Act 2000 (and rules thereunder), and all other applicable laws. We may suspend access for material or repeated violations or for security threats, with notice where reasonably practicable.

9. Service levels and availability

We aim for high availability but do not warrant uninterrupted operation. Service levels, scheduled maintenance windows and credits (if any) are set out in your order form. The Service is provided “as is” and “as available”, except for the warranties expressly stated below.

10. Warranties & disclaimers

We warrant that we will provide the Service with reasonable skill and care and in accordance with the documentation in all material respects. To the maximum extent permitted by law, all other warranties (express, implied or statutory), including merchantability, fitness for a particular purpose, accuracy of AI output and non-infringement, are disclaimed.

11. Indemnity

Each party will defend and indemnify the other against third-party claims to the extent caused by its breach of these Terms or its violation of applicable law. We additionally defend you against third-party claims that the Service, as provided by us and used in accordance with these Terms, infringes a valid intellectual property right, subject to standard exclusions (modifications, combinations not provided by us, use after notice to stop).

12. Limitation of liability

To the maximum extent permitted by law, neither party will be liable for any indirect, incidental, special, consequential or punitive damages, or for loss of profits, revenue, data, or goodwill, arising from or related to these Terms or the Service. Each party’s aggregate liability arising out of or related to these Terms will not exceed the fees paid or payable by you for the Service in the 12 months immediately preceding the event giving rise to the claim. Nothing in this clause limits liability that cannot be limited under applicable law (including liability for fraud, gross negligence, or death/personal injury caused by negligence).

13. Confidentiality

Each party will protect the other’s confidential information with the same standard of care it applies to its own (at minimum, reasonable care) and will use it only to perform under these Terms. Disclosure to professional advisers, sub-processors or as required by law is permitted, with appropriate safeguards.

14. Suspension & termination

We may suspend the Service for non-payment after notice, for security risk, or for material breach. Either party may terminate for material breach not cured within 30 days of written notice, or immediately on the other’s insolvency. On termination, your right to use the Service ceases; we make Customer Data available for export for 30 days, after which we delete or anonymise it (subject to legal retention requirements).

15. Export controls and sanctions

You will not use, export or re-export the Service in violation of Indian export-control laws, EU dual-use regulations, or US Export Administration Regulations / OFAC sanctions. You represent that you are not located in, or a national of, a country subject to a comprehensive sanctions embargo.

16. Governing law and jurisdiction

These Terms are governed by the laws of India, without regard to its conflict-of-law principles. Subject to the dispute-resolution clause below, the courts at Mumbai, Maharashtra shall have exclusive jurisdiction.

17. Dispute resolution

The parties will first attempt to resolve disputes amicably within 30 days of written notice. Any unresolved dispute shall be finally settled by arbitration under the Arbitration and Conciliation Act, 1996, before a sole arbitrator appointed by mutual agreement (failing which, by the Mumbai Centre for International Arbitration). The seat and venue shall be Mumbai; the language shall be English. Either party may seek interim relief from a court of competent jurisdiction.

18. Changes

We may update these Terms from time to time. We will post the revised version with a new “Last updated” date and, for material changes, give at least 30 days’ advance notice. Continued use of the Service after the effective date constitutes acceptance.

19. Miscellaneous

Notices to us: legal@tenaxis.ai with a copy to DeepBlick Digital Private Limited, Mumbai. These Terms, with the documents referenced, constitute the entire agreement and supersede all prior arrangements. If a provision is held unenforceable, the remainder remains in effect. No waiver is implied; no agency, partnership or joint venture is created. You may not assign without our consent, except to a successor in interest. Section headings are for convenience only.

20. Contact

Legal: legal@tenaxis.ai
Grievance Officer (India): see Grievance Redressal
DeepBlick Digital Private Limited, Mumbai, Maharashtra, India.